Skip to content

Improved Quality Through Transparency

Importance of a QMS

A QMS helps organizations stay compliant in the delivery of its services and operational goals. 

Compliant Services

Aside from customer satisfaction, our QMS is designed as a function to stay compliant across the globe. 

ISO Standard

We adhere to the international standard for QMS requirements ISO 9001:2015 


See what our stakeholders and those we support have to say about our services. 

“CCL was absolutely amazing, not only to work for but to be part of. I hope, in the near future, I could be on the team again. Thank you for everything.”
T. Caraway, Former CCL Contractor

Core Elements of our QMS

Quality Objectives

To consistently identify and engage top-tier talent worldwide, ensuring a diverse pool of candidates for our clients' staffing needs. Achieve a 95% satisfaction rate from both clients and candidates through streamlined recruitment processes and personalized service, fostering long-term partnerships and mutual success.

Quality Manual

Maintain a comprehensive quality management system, aligning with industry best practices, to ensure consistent delivery of high-quality recruitment services worldwide. Continuously review and update our quality manual to reflect evolving industry standards and regulatory requirements, thereby enhancing client satisfaction and trust in our services.

Organisational Responsibilities

Regularly update Company Organisational structure to ensure the highest levels of accountability, clear responsibility and reporting avenues. 

Data Management

To implement robust data management practices that prioritize security, confidentiality, and compliance with data protection regulations across all stages of the recruitment process. Ensure efficient document management systems that maintain the integrity and accessibility of candidate and client information, safeguarding against unauthorized access or data breaches.


As we grow, so do our operational processes. Our goal is to adapt our processes to first meet the needs of our clients and candidate network. Maintaining operational integrity by closing gaps in our processes or implementing optimized systems for improvement. 

Service Quality

Prioritize delivering best-in-class service to our employees, clients, and candidates alike. We are committed to exceeding expectations by providing exceptional support, personalized attention, and transparent communication throughout every stage of the recruitment journey.

Continuous Improvement

Through ongoing evaluation, innovation, and refinement of our processes, technologies, and methodologies, we strive to enhance efficiency, effectiveness, and value for our clients, candidates, and stakeholders. By fostering a proactive environment that encourages learning, adaptation, and growth, we remain at the forefront of the industry, continuously raising the bar for excellence in recruitment services worldwide.

Document Control

We adhere to rigorous document management protocols to ensure the efficient creation, review, approval, distribution, and retention of all essential documents, in compliance with relevant regulations and industry standards. Through systematic version control, access controls, and regular audits, we guarantee the reliability and accessibility of our documentation, enabling informed decision-making, transparency, and accountability across all levels of our organization.

Verify CCL's current ISO 9001:2015 certification and accreditation status (Accreditation no.198951).

9001 RGB White